EXCHANGE POLICY

Regrettably, we understand that meeting every customer’s expectations isn’t always possible, especially in the realm of online shopping. However, before we delve into our Return/Exchange policy, we want to express our heartfelt gratitude for choosing us as your footwear provider.

Our commitment to this business is rooted in principles of honesty and fairness, and we are profoundly grateful for our customers who, in turn, treat us with the same fairness. Consequently, we approach each return and exchange on a case-by-case basis, always with the primary objective of ensuring our customers’ satisfaction and happiness.

• Exchanges are available within 15 days of purchase on new, unworn, undamaged, tagged footwear that is not part of a promo sale, flash sale or clearance sale.
• You can either exchange for an item of same value or a different with higher value, paying the difference. Please be aware exchanges are subject to availability.
• Send your item using a prepaid return label following the next 4 easy steps

1. 1. Send us an email to info@dursilstore.com with your exchange request:
      • Invoice Number
      • Complete Name
      • Email Address
      • Reason for exchange
      • Reference of new item

1. 2. We will review it within 2 business days and if approved we will send you a confirmation email.

1. 3. Go to the following link, fill out the information required: https://www.canadapost-postescanada.ca/pr-rc/en/get-return-label and print  your own prepaid label.Or save the QR code sent to you and at an eligible courier store print your return label.

1. 4. Send your exchange!

• Once we receive your item, we will send you a email confirmation with the next steps according to your exchange product selection.
• We reserve the right to refuse exchanges that show signs of wear or do not meet the above criteria.
  • Note that if the exchange is refused, the parcel will then be disposed of unless the customer chooses to pay shipping costs to have the item sent back to them.
• We cover the return fee, but customer must pay the shipping fee of the new product.