RETURN POLICY

Regrettably, we understand that meeting every customer’s expectations isn’t always possible, especially in the realm of online shopping. However, before we delve into our Return/Exchange policy, we want to express our heartfelt gratitude for choosing us as your footwear provider.

Our commitment to this business is rooted in principles of honesty and fairness, and we are profoundly grateful for our customers who, in turn, treat us with the same fairness. Consequently, we approach each return and exchange on a case-by-case basis, always with the primary objective of ensuring our customers’ satisfaction and happiness.

Returns:

• Returns are available within 7 days of the purchase on new, unworn, undamaged, tagged footwear that is not part of a promotional sale, flash sale or clearance sale.
• Send your item using a prepaid return label following the next 4 easy steps

1. 1. Send us an email to info@dursilstore.com with your return request:
      • Invoice Number
      • Complete Name
      • Email Address
      • Reason for return
   2. We will review it within 2 business days and if approved we will send you a confirmation email.
   3. Go to the following link, fill out the information required: https://www.canadapost-postescanada.ca/pr-rc/en/get-return-label and print your own prepaid label.Or save the QR code sent to you and at an eligible courier store print your return label.
   4. Send you return!

• We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Note that if the return is refused, the parcel will then be disposed of unless the customer chooses to pay shipping costs to have the item sent back to them.
• Returns refunds are usually processed within 10-14 business days.